Data Deletion & Account Termination

At S3 Cubes Innovations Pvt Ltd, we respect your right to control your personal data. This page explains our data erasure policy and provides a form to submit a data deletion or account termination request for the Soulene application.

Your Right to Erasure

Under applicable data protection laws, you have the right to request that we delete the personal data we hold about you. Upon receiving a valid request, we will:

Delete your account and associated profile information from our active systems.
Remove user-generated content connected to your account (journal entries, quiz responses, etc.).
Erase personal identifiers including name, email, phone number, device ID, and FCM token.
Notify relevant third-party processors to delete data shared with them on your behalf.

                We aim to process all valid deletion requests within 30 days of receipt. You will receive a confirmation email when your data has been deleted.
            

Data We May Retain

In certain circumstances, applicable law or legitimate business interests may require us to retain limited data even after a deletion request:

Legal obligations: Records required by financial, tax, or regulatory law will be kept for the legally required period.
Fraud prevention: Minimal identifiers may be retained temporarily to prevent abuse of our services.
Anonymised analytics: Aggregated, de-identified statistical data that cannot be linked back to you may be retained.
Active disputes: Data relevant to an unresolved legal claim or complaint may be held until resolution.

How to Submit a Request

1

Fill in the form below

Provide your account details and select the type of request you wish to make.

2

Identity verification

We will send a verification email to the address you provide to confirm ownership of the account.

3

Request processed

Once verified, we will process your request and confirm completion within 30 days.

Please note: Account termination is permanent and irreversible. Once your account is deleted, you will lose access to all your data, progress, and any purchases associated with your account. This action cannot be undone.

Submit Your Request

All fields marked with * are required. We will respond within 30 days.

Full Name *

Registered Email Address *

User ID / Username (if known)

Registered Phone Number

Request Type *

Reason for Request (optional)

Additional Information (optional)

I understand that account deletion is permanent and irreversible. I have read and understood the Privacy Policy and the data retention terms described on this page. *

Request Submitted Successfully

Thank you. We have received your data deletion request and will send a verification email to the address you provided. We will process your request within 30 days of verification.

If you have any questions, contact us at support@s3cubes.com.

Alternative Contact Methods

You may also submit a deletion or termination request directly by emailing us:

Please include your full name, registered email address, and the nature of your request in the email. We will respond within a reasonable time.