This Force Majeure policy forms part of the Terms and Conditions governing your use of the Soulene application, operated by S3 Cubes Innovations Pvt Ltd ("Service Provider", "we", "us", or "our"). It sets out the circumstances under which the Service Provider will not be held liable for failure or delay in performance.
Definition
A "Force Majeure Event" means any event or circumstance beyond the reasonable control of the Service Provider that prevents or delays the performance of any obligation under these Terms and Conditions or the provision of the Application and its services. Such events include, but are not limited to, the categories described below.
Force Majeure Events
The following are considered Force Majeure Events for the purposes of this policy:
Natural Disasters
Earthquakes, floods, storms, hurricanes, wildfires, or other acts of nature.
Government Actions
Laws, regulations, embargoes, or government orders that prevent service delivery.
War & Civil Unrest
Acts of war, terrorism, riots, civil disturbances, or military actions.
Pandemics & Epidemics
Widespread disease outbreaks that materially affect operations or staff.
Power & Infrastructure
Power failures, internet outages, or failures of critical infrastructure.
Cyber Attacks
Large-scale cyberattacks, DDoS events, or third-party platform outages outside our control.
Labour Disputes
Strikes, lockouts, or industrial actions affecting our supply chain or service.
Third-Party Failures
Failures by critical third-party providers (cloud, AI, payment processors) beyond our control.
Effect on Obligations
In the event of a Force Majeure Event:
- The Service Provider's obligations under these Terms and Conditions are suspended for the duration of the Force Majeure Event.
- The Service Provider will use all reasonable efforts to mitigate the impact of the Force Majeure Event and to resume normal service operations as quickly as possible.
- No liability will arise for any delay, disruption, or failure in service delivery caused directly or indirectly by a Force Majeure Event.
- If the Force Majeure Event continues for a period exceeding 90 days, either party may terminate their use of the Application without liability to the other party.
Notice Requirements
Where practicable, the Service Provider will communicate any material Force Majeure Event to users through one or more of the following channels:
- In-app notifications or banners within the Application.
- Email communications to registered users.
- Updates on the Soulene website or official social media channels.
The Service Provider will provide updates on the expected duration of the event and steps being taken to restore service, where such information is available.
Exclusions
The Force Majeure clause does not apply to:
- Failures caused by the Service Provider's own negligence or wilful misconduct.
- Technical issues or bugs within the Application that are within the Service Provider's control to resolve.
- Events that were foreseeable and for which the Service Provider should have prepared contingency measures.
- Financial hardship or inability to pay — these are not Force Majeure conditions.
Governing Law
This Force Majeure policy and its interpretation are governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of India, unless otherwise required by applicable mandatory law.
Contact Us
If you have questions about this Force Majeure policy or need to report a service disruption, please contact us at: